Frequently Asked Questions

Yes! We offer free worldwide shipping on every order, no minimum required.

Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. You'll receive a tracking number via email once shipped.

We ship to 50+ countries worldwide. If you can complete checkout, we can ship to you!

Absolutely. Once your order ships, you'll receive an email with your tracking number and a link to track your package in real-time.

We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us within 30 days of delivery for a full refund.

Simply email us at support@hausinno.com with your order number. We'll provide return instructions and process your refund within 5-7 business days of receiving the item.

For defective or damaged items, we cover return shipping. For change-of-mind returns, the customer covers return shipping costs.

Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 days to appear on your statement depending on your bank.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes. Our store uses 256-bit SSL encryption and all payments are processed through secure, PCI-compliant payment gateways. We never store your credit card information.

If your order hasn't shipped yet, contact us immediately and we'll do our best to accommodate changes. Once shipped, we cannot modify orders but you can initiate a return.

Check your spam/junk folder first. If it's not there, email us at support@hausinno.com with your name and order details and we'll resend it.

Yes, all products come with a 1-year limited warranty against manufacturing defects. Contact us if you experience any issues.

We partner with top-rated manufacturers and rigorously test every product before adding it to our catalog. Quality is our #1 priority.

We're an online-only store, which allows us to keep prices low by cutting out retail overhead. All orders are shipped directly to your door.

Email us at support@hausinno.com. We respond within 24 hours, Monday through Saturday.

We're working on adding live chat support. For now, email is the fastest way to reach us.